Refund policy

REFUND & RETURNS POLICY

At FORGIVN WARRIOR, we want you to be confident in your purchase. If something isn't right with your order, please contact us and we'll do our best to help.

This Refund & Returns Policy applies to purchases made through the FORGIVN WARRIOR online store.

PHYSICAL PRODUCTS

CHANGE OF MIND

Unless otherwise stated on the relevant product page, physical products may be returned within 30 days of delivery for a change of mind, provided that:

  • The item is unused, unworn and in its original condition.

  • All original tags and packaging are intact.

  • You can provide proof of purchase.

  • The item is not excluded from change-of-mind returns under this policy.

Please contact us before returning an item. Returns sent without first contacting us may not be able to be processed.

Unless the item is faulty, damaged, incorrect or otherwise covered by your rights under applicable consumer law, return shipping costs for change-of-mind returns are the responsibility of the customer.

Original shipping charges are not refundable for change-of-mind returns.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty, defective or you receive the wrong item, please contact us as soon as reasonably possible after receiving your order.

Please include your order number and, where appropriate, photographs showing the issue so we can assess and resolve it.

Depending on the circumstances and your rights under applicable consumer law, an appropriate remedy may include a replacement, repair, refund or other remedy.

NON-RETURNABLE ITEMS

Certain products may not be eligible for change-of-mind returns, including:

  • Personalised or custom-made products.

  • Gift cards.

  • Digital products and downloadable content once supplied or accessed, except where required by law.

  • Items specifically identified as final sale or non-returnable before purchase, subject to applicable consumer law.

  • Items that cannot reasonably be returned for health or hygiene reasons once opened or used, where applicable.

This does not exclude any rights or remedies you may have under applicable consumer law.

DIGITAL PRODUCTS

Due to the nature of digital products, downloads and other digital content, we generally do not offer refunds for change of mind once the digital product has been supplied, downloaded or accessed.

If you experience a technical problem accessing a digital product you purchased, please contact us so we can assist.

If digital content is faulty, materially different from its description or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy under applicable consumer law.

REFUNDS

Once an eligible return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

The time taken for a refund to appear in your account may vary depending on your bank or payment provider.

EXCHANGES

If you need a different size or item, please contact us before returning your purchase. Change-of-mind exchanges are subject to the 30-day return period, eligibility requirements and exclusions set out above, and the availability of the replacement item.

We will confirm whether an exchange can be arranged or whether an eligible return and a separate purchase is the appropriate option. Please do not send an item back until you have received return instructions.

For change-of-mind exchanges, return shipping is your responsibility. We will explain any replacement delivery costs before you proceed. This does not affect your rights for faulty, damaged or incorrect items.

HOW TO REQUEST A RETURN

Email m.vanderveen08@gmail.com with your order number, the item you wish to return and the reason for your request. For faulty, damaged or incorrect items, include photographs where appropriate.

We will assess your request and provide the return address and instructions. Please do not return items directly to a manufacturer or fulfilment provider unless we instruct you to do so.

AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 30-day change-of-mind period and exclusions above do not limit your statutory rights.